Reachers Cars

FAQ

At Reachers Cars, we offer a range of private hire vehicle services to suit your needs. Our fleet of vehicles is available for hire on a private basis, providing you with a convenient and comfortable way to travel. Whether you’re looking for a private hire vehicle for a night out, a corporate event, or a special occasion, our private hire private hire vehicle services have got you covered.

Our private hire vehicles are driven by experienced and licensed drivers who know the area like the back of their hand. They’ll get you to your destination safely and on time, every time. Plus, with our competitive pricing and flexible booking options, you can relax knowing that you’re getting a great deal.

Yes, our online booking system is secure and user-friendly, ensuring your personal information is protected.

We offer a range of vehicles for private hire, including luxury sedans, SUVs, and minibuses to suit your needs.

Yes, we offer discounts and loyalty programs for frequent travelers. Please inquire with our customer service team for more details.

While we cannot guarantee a specific driver, you can make a request, and we will do our best to accommodate your preference.

We recommend booking your private hire vehicle at least 24 hours in advance to ensure availability, especially during peak times.

Yes, our private hire vehicles are available for both local and long-distance travel. Please provide details when booking.

Yes, our 24-hour Private hire vehicle service is available for both local and long-distance trips. Please provide details when booking.

Absolutely! We specialize in both advanced and last-minute trip planning to ensure you have a stress-free experience.

Our trip planning services include itinerary creation, booking accommodations, arranging transportation, and providing travel tips.

You can contact us through our customer service hotline, email, or WhatsApp chat on our website for any assistance.

Yes, we offer customized travel itineraries tailored to your interests, preferences, and budget.

Our trip planning fees vary depending on the complexity of your itinerary. We provide a detailed quote before starting the planning process.

Our rates are consistent regardless of the time of day. We offer competitive pricing for all our rides.

Yes, we can provide child seats upon request. Please mention your requirement when booking.

We operate 24 hours a day – 7 days a week.

Most of our drivers have the facility to accept the card payments.

Yes all our vehicles and drivers are fully licensed. All our drivers and vehicles are also fully insured.

Customer Reviews

Exceptional journey from start to finish. The chauffeur was courteous, and the vehicle immaculate. Truly the gold standard in transport.

Amelia Clarke Corporate Events Planner

Every ride with Reachers Cars is smooth, stylish, and stress-free. They make airport transfers feel like a luxury treat.

Oliver Bennett Marketing Executive

Outstanding service and attention to detail. Booking is simple, drivers are prompt, and the ride quality exceeds expectations every time.

Sophie Turner Travel Coordinator

Professional, reliable, and consistently elegant—Reachers Cars is my first choice for airport transfers and executive travel across London.

Daniel Hughes Finance Manager

Privacy & Data Protection Policy

Effective Date: 12 June 2025
Data Controller: Reachers Cars
Dispatch Platform: Autocab (part of Uber Technologies, Inc.)

1. Introduction
 

Reachers Cars takes your privacy seriously. We comply with:

  • The UK General Data Protection Regulation (UK GDPR)
  • The Data Protection Act 2018
  • Guidance from the Information Commissioner’s Office (ICO)


2. Data We Collect

When you make a booking, we collect:

  • Name and contact details
  • Pickup and drop-off locations
  • Payment method (handled by Autocab)
  • Journey history
  • IP address and location (if using the app)

3. How We Use Your Data
 

Your data is used to:

  • Process and confirm bookings
  • Assign drivers and track journeys
  • Send you booking-related notifications
  • Meet legal or licensing requirements
  • Improve our service


4. Where Your Data Is Stored

Your data is securely stored on Autocab’s UK-based cloud platform. Reachers Cars accesses this data through Autocab’s secure system. We do not store payment information ourselves.

5. Legal Grounds for Processing
 

We process your data based on:

  • Contract – to provide taxi services
  • Legal obligation – to comply with transport and licensing law
  • Legitimate interest – for fraud prevention and service improvement
  • Consent – where you have opted into marketing

6. Sharing Your Data
 

We may share your information with:

  • Licensed drivers and operators (to fulfill your booking)
  • Payment processors (via Autocab)
  • Law enforcement or local authorities (if legally required)
 
We do not sell or rent your data.
 
7. How Long We Keep Your Data
 

We retain data for as long as required by law:

  • Booking data: Up to 6 years
  • Marketing preferences: Until you opt out
  • Payment data: Managed securely by Autocab

8. Your Rights
 

You have the right to:

  • Access your personal data
  • Correct inaccuracies
  • Request deletion (where legally possible)
  • Withdraw marketing consent
  • File a complaint with the ICO at www.ico.org.uk


9. Cookies

Our website uses cookies to enhance your experience, remember preferences, and provide analytics. You can control cookie use through your browser settings.

10. Contact Us

If you have any questions or wish to exercise your data rights, contact us:

Reachers Cars
📧 Email: info@reacherscars.co.uk
📞 Phone: 01923 21 22 23
🌐 Website: www.reacherscars.co.uk